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Mr. Fabrice  Bartholin BSc, MBA

Title:

Lecturer in Hospitality Management

School/ Department:

School of Humanities - Arts

Room Name/ Num:

Office TL2.47 Tourism & Leisure Education Building

Campus:

Main Campus

OrcID Number:

0000-0002-8306-7328

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My Biography

Fabrice is a lecturer in Hospitality Management. Fabrice has more than 15 years of experience at senior level in the luxury segment of the hospitality business, having worked in both the Irish and international industries. Fabrice is currently the Programme leader for the Higher Certificate in (arts) Hospitality Studies (Level 6).

Fabrice completed an Executive Master in Business Administration in 2016, and is currently a PhD candidate at Dublin City University. 

Research

Fabrice's current PhD work explores the impact of the future of services (such as targeted human resource practices for service delivery and service technologies) on customer experiences and organisational outcomes. The study will introduce and test a multilevel integration of the service profit chain framework.

Fabrice's research interests are frontline service encounters, service technologies and service excellence management.

Teaching

Fabrice presently delivers a variety of applied and academic modules in the areas of Hospitality Operations Management such as; Restaurant Service, Business Enterprise, Communication for Research, Services Marketing, Revenue Management, Strategic Management and Advanced Services Operation Management on the Bachelor of Hospitality Management, Bachelor of Business in Tourism and the Higher Certificate in Hospitality courses.

Professional

Prior to entering academia, Fabrice pursued a successful international career in the hospitality industry, specialising in food and beverage management in branded luxury hotels;

1996-2000  Food and Beverage Manager, The Pembroke Hotel, Kilkenny, Ireland     
2009-2014  Director of Food and Beverage, The Westin Hotel Dublin, Ireland
2004-2009  Food and Beverage Manager, Mount Juliet Conrad, Kilkenny, Ireland
2002-2004  Food and Beverage Manager, The Warwick San Francisco, USA
1998-2002  Various operational positions in Asia and Europe in 4 and 5 stars hotel properties

Professional Awards

Winner MBA Strategy Forum Competition, Issued by the MBAAI, June 2016

Publications

Conference Papers

Bartholin, F. 'Towards a ‘high-tech human service delivery’: an interdisciplinary examination of the impact of frontline service technology and targeted human resources practices on service firms’ organisational outcomes', IAM 2020 virtual doctoral colloquium, Dublin City University.

Bartholin, F. and Kelliher, F. 'A fresh look at competency based teaching for hospitality management education: an applied learning approach to a training restaurant environment', Tourism and Hospitality Research in Ireland Conference Limerick, Ireland.