The Institute at all times seeks to deliver an efficient and effective service to our staff, students and the general public.
Nevertheless, things do go wrong. We believe that our customers have a right of complaint if a reasonable level and quality of service is not provided.
WIT's complaints procedure is intended as a guide on the way that complaints should be generally pursued, and is intended to help resolve problems in an effective way. Those making a complaint can expect their complaint to be dealt with promptly, fairly and in accordance with the appropriate procedure.