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The Institute at all times seeks to deliver an efficient and effective service to our staff, students and the general public.

Nevertheless, things do go wrong. We believe that our customers have a right of complaint if a reasonable level and quality of service is not provided. All complaints will be dealt with in a fair and sympathetic manner.

Students at Waterford Institute of Technology have the right to be treated fairly and with integrity. The Institute student complaints policy is set out in the document listed below.

 Students Complaints Policy

Staff employees should refer to the Respect & Dignity Policy and the Procedures for the Resolution of Grievances Disputes documents for the procedures for handling grievances.

 Respect & Dignity Policy

 Procedures for the Resolution of Grievances Disputes

Complaints from the public should be directed to the manager of the appropriate area of the Institute for a response.

If a satisfactory result does not occur at this point, the member of the public should refer the matter to a senior manager. (Usually the Head of School or the Institute Registar)

If you feel that you have been unfairly treated or are not satisfied with our decision on your complaint, it is open to you to contact the Office of the Ombudsman.

By law the Ombudsman can investigate complaints about any of our administrative actions or procedures as well as delays or inaction in your dealings with us. The Ombudsman provides an impartial, independent and free dispute resolution service.

Office of the Ombudsman
18 Lower Leeson Street
Dublin 2
Tel: Lo‐call 1890 22 30 30
Tel: 01 639 5600
Fax: 01 639 5674
Email: [email protected]
Web: http://www.ombudsman.ie