Contact Centre Agent – German

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Company Name

IDG Communications/TA IDG Direct

Job Hours

Full Time

Target Discipline

Retail, Sales and Customer Services

Company Address

Mezzanine Floor, Millennium House, Great Strand Street, ublin 1

Company Email

[email protected]

Operating Sector

Customer Service, Retail, Sales and Buying

Company Website

Click to Here View

Qualification Level

Degree


Job Description

Job Title: Contact Centre Agent – German
Location: Dublin, City Centre
Reports to: Team Leader Role

Overview:

To generate sales leads and help companies become more aware of their IT needs. Company: IDG Direct IDG Direct is a dynamic and fast growing telemarketing, and research Company providing demand generation services to the IT industry. The operation currently employs 320 multilingual agents, and is forecast to continue to grow. Our telemarketing agents make 5.2 million telemarketing and research calls to over 120 countries. Our language profile continues to increase, we are currently offering over 30 languages. The operation is international, covering several time zones.


Role responsibilities:
• Represent IDG services, and brand positively while communicating with all potential clients

• Make professional outgoing calls to prospective clients

• Research and build customer’s interest in the services and products available

• Engage the client on calls to share information and conduct surveys

• Gather and record accurate client details

• Maintain and update database as new information is gathered

• Follow-up calls with clients with completing and checking database information

• Complete thorough updates and hand-overs with team-members and team leaders

• Contribute to projects, process improvements, and other duties as required

Qualifications:

  • Strong Leaving Certificate or equivalent
  • Third Level Qualification an advantage


Experience:
• Evidence of success with clients in telemarketing and/or in sales

• Experience in dynamic contact centre work environment an advantage

• Experience working with Microsoft office package i.e. Excel, Word and Outlook


Competencies, Skills, and Attributes:

  • A business level of verbal AND written German is mandatory
  • An enthusiastic and respectful manner with clients
  • Clean and confident communication skills
  • An ability to listen to the client and judge how to respond helpfully and calmly
  • Friendly with an ability to quickly build rapport with the clients
  • Proactive and able to work with strict targets and deadlines
  • Organised and methodical while multi-tasking
  • Ability to complete calls with clients and gather accurate information for follow-up
  • Target-driven and motivated with a proven track record of success with clients
  • Very good computer skills with an ability to use standard office packages
  • A strong and flexible approach to working as part of a team
  • Excellent verbal and written English


IDG Direct is an Equal Opportunities Employer

How To Apply

CV and covering letter by email