Customer Solution Specialists

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Company Name

Emerald Contact Centre

Job Hours

Full Time

Target Discipline

Other

Company Address

Woodlock House Portlaw Co Waterford

Company Email

[email protected]

Operating Sector

Customer Service, Retail, Sales and Buying

Qualification Level

None required


Job Description

Emeral Contact Centre (ECC) a new and dynamic contact cetnre focused on providing superior customer service support to our clients, is currently recruiting for a number of Customer Solution Specialists in our contact centre responsible for providing quality customer sales and service.

We are based in Woodlock House, Portlaw, Co Waterford

Responsibilities of the role include:

  • Solve routine or standare customer inquiries via phone or email;
  • Navigate through appropriate customer service systems;
  • Maintain quality scores and call centre metrics;
  • Inform customers of promotions and new or upgraded products.

The ideal candidate will have:

  • Ability to navigate around various technological systems;
  • Strong verbal communications skills including diction, grammar and tone;
  • Ability to effectively and clearly communicate with customers under circumstances requiring tact diplomacy;
  • 1-2 years prior customer service experience;
  • Flexible - shift work required! Hours are approximately 3pm - 11pm 5 days per week.

We offer a competitive package for the right person. Come and join our team!

How To Apply

CV and covering letter by email