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SETU Waterford offers a broad range of academic programmes from levels 6 to 10 on the national framework of qualifications across Business, Education, Engineering, Health Sciences, Humanities, Science and Computing.

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SETU Waterford offers a broad range of academic programmes from levels 6 to 10 on the national framework of qualifications across Business, Education, Engineering, Health Sciences, Humanities, Science and Computing.

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The Office for International Relations co-ordinates the admission, administration and support for international students throughout the course of their studies at SETU Waterford.

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Jonathan O Donnell a third year student and overall winner of the SETU Waterford Solve-IT challenge 2015 declares that

“The BSc in Applied HealthCare program makes you think outside the box in terms of technology and how you can integrate technology into healthcare”

 

 

 

 

‘The successful completion of the Level 7 degree in Applied healthcare coupled with my achievements in entrepreneurship has allowed me to apply and successfully gain a place on Ireland’s first MSc Preventive Cardiology at National University of Ireland, Galway. I did not complete my leaving certificate and so the BSc in Applied Healthcare has allowed me to achieve goals and dreams I never thought were possible and for that I am very grateful.’


Farrah QuliMy Relatecare journey started in January 2015. Relatecare is a telehealth company in Waterford that has great connections with well-known hospitals in the United States. They employ on a part time basis both applied health care and nursing students that are studying at Waterford Institute of Technology. While still a student I joined the post discharge program team which entails making post discharge calls to patients who are recently discharged from a US hospital. This role gave me great insight into a different healthcare system and access to an electronic medical record system. I really enjoyed working as part of a team, the patient interaction and the feeling of really making a difference to patient well-being.  I worked hard and was selected as a ‘subject matter expert’. I was given extra responsibilities of coaching, training and general point of contact duties for the team.

 

As a result of the knowledge I gained from the connected health module at college I realised that there was be a great opportunity to carry out my management of care placement with Relatecare. During this placement I gained valuable insight into the various departments within the company. I met both the CEO and consultants and also gained a greater understanding of managerial and leadership roles. From this placement I knew that Relatecare was a company that I wanted to grow and further develop and gain more experience because of the diverse work they do.

 

Once I completed my final year of the BSc in Applied Healthcare, I was offered a job by Relatecare as a Quality Assurance Analyst. I was offered this position as a result of both the experience I gained in my previous role, my placement and the successful completion of the BSc in Applied Healthcare degree. My role as Quality Assurance Analyst entails:

 

  • Monitoring calls to ensure client quality standards and legal requirements are being met.
  • Working with American clients including Cleveland Clinic, visiting Nurse Association and Lahey Hospital.
  • Reporting monthly on the results of the call evaluations to establish areas of improvement and success.
  • Calibration with clients on a weekly basis to ensure that client needs are being met.
  • Working as part of a team to ensure monthly targets are been met.
  • Coaching and feedback with onsite agents.
  • Using various evaluation programs and software tools to assist in completing evaluations.

 

As a result of my Degree in Applied Healthcare, I am looking forward to seeing how my career grows within Relatecare. I am aspiring to achieve more direct access to overseas clients through travel as a result of my experience within our healthcare contact centres.